If you’ve ever wondered how to chat with Safaricom’s Zuri on WhatsApp, this guide covers everything you need to know.
Zuri is Safaricom’s virtual assistant, designed to handle customer service queries quickly and efficiently through WhatsApp.
From checking your balance to buying data bundles, Zuri is reshaping how Safaricom users in Kenya get help without calling customer care.
Given that WhatsApp is one of the most used messaging platforms in the country, this integration couldn’t be more timely.
Instead of navigating through USSD codes or downloading extra apps, Safaricom customers can now access essential services right from their chat list.
What You Can Do with Zuri on WhatsApp
Zuri is not just a chatbot. It’s an AI-powered assistant built to provide real-time support for a wide range of services.
Whether you want to buy airtime, check your M-PESA balance, or find out how to Sambaza Safaricom credit, Zuri simplifies the process through a conversational interface.
Popular Services on Zuri WhatsApp
| Service | Command Example or Menu Option |
|---|---|
| Buy Airtime | “Buy airtime” or select from menu |
| Buy Data Bundles | “Buy data” |
| Sambaza Credit | “Sambaza” or “Transfer airtime” |
| Check M-PESA Balance | “Check balance” |
| Retrieve PUK Number | “Get my PUK” |
| Block/Unblock Line | “Block my line” or “Unblock” |
| Manage Subscriptions | “Manage subscriptions” |
Zuri offers 24/7 assistance and responds within seconds. So whether you need help late at night or during a busy day, the support is always there without human intervention.
How to Start Chatting with Zuri on WhatsApp
Getting started with Zuri is fast and straightforward. Follow the steps below to connect with Zuri and start using the service immediately.
Step-by-Step Instructions
| Step | Action |
|---|---|
| 1 | Save this number: 0722000100 to your phone contacts |
| 2 | Open WhatsApp and start a new chat with the saved contact |
| 3 | Type “Hello” or “Hi” to initiate the conversation |
| 4 | Follow the on-screen menu or type the service you need (e.g., “Data”) |
| 5 | Authenticate using your Safaricom number when prompted |
Once authenticated, you gain access to your account services securely through WhatsApp.
It’s worth noting that Safaricom has implemented security protocols to protect customer data during interactions.
Why Use Zuri Over Traditional Customer Care?
Traditional customer service often involves long wait times, unclear prompts, and inconsistent support. Zuri solves these issues through automation and instant feedback.
Advantages of Using Zuri
- Faster response times
- No need to download another app
- Available 24/7
- Handles common queries independently
- Reduces pressure on human agents
This move aligns with a broader trend in artificial intelligence where companies adopt chatbots to scale support without sacrificing quality.
Tips for Maximizing Your Experience with Zuri
To get the most from your interactions with Zuri, here are a few best practices:
- Always keep your WhatsApp updated for full compatibility
- Save the Safaricom Zuri number as a favorite for quick access
- Use clear, simple keywords like “data,” “airtime,” or “balance”
- Avoid using slang or unsupported abbreviations
Additionally, Zuri continues to improve over time. New features roll out periodically based on customer feedback and evolving user needs.
In an age where speed and convenience define user experience, Safaricom’s Zuri on WhatsApp is more than a chatbot.
You no longer need to call, wait, or search for help. With Zuri, you simply open WhatsApp and ask.
For those juggling work, school, or business on the go, this tool saves time and makes digital self-care seamless.
And if you’re already optimizing your tech life with tools like the best laptop brands in 2025, chatting with Zuri is another smart step toward convenience.
Try it today. All you need is your Safaricom line and a quick “Hi” on WhatsApp.
